Terms of service

1. About Us

This website (www.petsquadbxl.com) is operated by PET SQUAD BXL (“we”, “us”,“our”).
Our business is registered in Belgium under company number [insert BCE/KBO number].
Contact: info@petsquadbxl.com

2. Applicability & Acceptance of Terms

By visiting our website and/or purchasing from us, you agree to these Terms of
Service (“Terms”).
These Terms apply to all users, including browsers, vendors, customers, and content contributors.
If you do not agree with these Terms, you may not access or use our website or 
services.

3. Eligibility

To use our services, you must be at least 18 years old or have consent from your legal guardian.
You agree not to use our site for any unlawful or unauthorized purposes or to violate Belgian/EU law.

4. Our Services & Contract with You

  • All products listed are an “invitation to treat” and not a binding offer.
  • A contract of sale is concluded when we expressly accept your order through an order confirmation.
  • Prices, taxes (including VAT), delivery, and payment details are displayed at checkout.

5. Prices & Payment

  • All prices are in euros (€), include Belgian VAT, and may change at any time.
  • You agree to provide true and accurate payment, billing, and shipping information.
  • Orders may be refused or canceled for reasons including suspicion of fraud or legality.

6. Shipping, Delivery & Returns

  • Delivery terms, shipping times, and costs are described in our Shipping & Policy.
  • Your right of withdrawal under EU law allows you to cancel and return your order within 14 days after delivery. See our Refund Policy for details.
  • All returns/exchanges are handled in accordance with Belgian and EU law.
  • User Accounts & Personal Information
  • You are responsible for maintaining your account and password & confidentiality.
  • Notify us immediately if you suspect unauthorized use of your account.
  • Your personal data is processed per our Privacy Policy.

8. Intellectual Property

  • All website content (images, text, trademarks, logo) is protected and remains our property or that of our licensors.
  • You may not reproduce, modify, or use our content without prior written consent.

9. User Content & Reviews

  • By submitting any content or reviews, you grant us a non-exclusive, royalty free, worldwide license to use it as needed to improve our shop and services.
  • Content must not infringe third-party rights or any laws.

10. Prohibited Uses

  • You may not use this website or its content:
  • For any unlawful purposes
  • To infringe on intellectual property rights
  • To harass, harm, or discriminate against others
  • To introduce viruses or malicious code
  • To circumvent or attempt to circumvent security features

11. Limitation of Liability

  • Our liability for damages is limited to the value of your purchase, except for death or personal injury resulting from our negligence, or if otherwise required 
    by Belgian/EU law.
  • Nothing in these Terms limits any consumer rights under Belgian or EU law.

12. Warranty & Complaints

  • You have a statutory 2-year legal warranty on products.
  • If you have any complaint, contact us at info@petsquadbxl.com.
  • You may also use the European Commission Online Dispute Resolution platform: https://ec.europa.eu/odr

13. Links to Third Parties

  • Our site may contain links to third-party sites. We are not responsible for their content or privacy practices.

14. Modifications to Terms & Website

  • We may update these Terms at any time. The updated version will be posted here.
  • Continued use of the website after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, so that the Terms otherwise remain in full force.

16. Governing Law & Jurisdiction

These Terms and any related contract are governed by Belgian law. Disputes shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.

17. Contact

Questions about these Terms of Service? Please contact:
info@petsquadbxl.com