Privacy policy

1. Who is responsible for your data?

The responsible entity (Data Controller) under Belgian/EU law is:
 Company Name: Pet Squad BXL SRL

 Address: Rue Vanderstraeten 41, 1080 Molenbeek

 VAT Number: BE1021227381Email:info@petsquadbxl.com

2. What personal information do we collect?

We may collect and process the following types of information about you:

  • Contact Information: name, (billing and delivery) address, phone number, email 
    address.
  • Order & Payment Information: details about orders, delivery/billing address, payment 
    (via secure payment provider), order-related communications.
  • Account Information: username, encrypted password, purchase history, wishlist, 
    preferences.
  • Communication Data: messages and customer service interactions.
  • Technical and Usage Data: IP address, browser, device, site usage (via cookies/
     analytics).
  • Marketing Preferences: opt-in/opt-out choices.
     We do not intentionally collect data from children under 16 years old

3. How do we collect your data?

  • Directly from you via account, orders, or forms.
  • Automatically via cookies/analytics when you use our site.
  • Third parties like Shopify, payment providers, or marketing partners

4. Why and how do we use your data? (Legal Basis)

  • Contract: To fulfil orders, manage accounts, provide customer support.
  • Legal Obligation: For tax/accounting, fraud prevention, legal compliance.
  • Legitimate Interest: To improve service/website and provide relevant offers.
  • Consent: To send marketing/content or set some cookies (withdraw anytime)

5. Cookies and analytics

We use cookies/pixels/analytics to run the shop, remember your preferences, and analyze activity. You can manage cookies via browser or our cookie banner.

6. Sharing your data

Data is shared only if necessary with:

  • Service providers (Shopify, logistics, payment processing, communications).
  • Legal authorities where required.
  • Advisors (accountant, legal).

All comply with GDPR requirements.

7. International transfers

If data leaves Europe, we use EU-approved protection measures (e.g., Standard.,
Contractual Clauses).

8. Data security retention

We protect your data with suitable security measures and keep data only as long as
required for business/legal reasons.

9. Your rights (under GDPR)

You can:

  • Access, correct, or delete your data.
  • Withdraw marketing consent.
  • Restrict, object, or transfer your data.
  • Lodge a complaint with the Belgian Data Protection Authority.
  • Contact: info@petsquadbxl.com

10. Contact & complaints

For questions or to exercise your rights:
info@petsquadbxl.com
If unresolved, contact the Belgian Data Protection Authority.

11. Changes to this policy

We update this policy as needed. Last version applies; check regularly